Monday Sep 02, 2024

Geoff Ramm - How excellent customer service increases valuations

How can customer service affect your business sale?

Buyers looking at your business would have more confidence in their investment if they saw customer satisfaction was high. So, making sure you not only have satisfied customers but evidencing it is key.

In this episode I am joined by customer service expert Geoff Ramm. He is the creator and author of Celebrity Service & Celebrity Service Superstars. And has challenged and inspired audiences across 50 countries, to create award-winning ideas to outperform the competition.

Geoff shares ideas to take your customer service not only to the next level but to the heights you would go to if you were serving your celebrity idol. This not only impacts the success of your business but will give you an advantage when selling it.

This episode is full of great ideas to improve the lasting impression you have on your customers.

“What sort of service would you deliver if a celebrity would walk through your doors today?" – Geoff Ramm

Timestamps

01:09 - An introduction to Geoff

02:46 - How would you rate your service?

06:57 - Having the same excitement for all customers

11:00 - Staff and the customer service equation

20:39 - Using customer service in selling businesses

25:33 - Recognition from the customers

Connect with Geoff Ramm:

LinkedIn - https://www.linkedin.com/in/customerservicespeaker/

Facebook - https://www.facebook.com/geoff.ramm.5